1. This Privacy Policy is intended to be for the benefit of, and enforceable by, whether jointly or severally, Office Products Depot Limited and all of its related companies, affiliates, subsidiaries and/or franchisees (referred to as OPD for the purposes of this Privacy Policy). Each independent OPD firm, is a separate legal entity and is solely responsible for their own compliance with the Privacy Act 2020 (Act), and has no liability for another entity's acts or omissions in this regard.

    We are committed to providing our customers with a secure, private shopping experience. Your privacy is very important to us. Accordingly, we have developed this privacy policy in order for you to understand how we collect, store, use, communicate and disclose and make use of personal information in accordance with the New Zealand Privacy Act 2020. Personal information is information about an identifiable individual. If you wish to seek further information on the Act, see

    Why does Office Products Depot collect and retain personal information?

    We collect your personal information to enhance our website so that we may offer you a more personalised, tailored service. The types of information we may collect may include your name, email address, postal address, phone number, or mobile number(s), credit reference details, date of birth. We also use this information to undertake any dealings or transactions with you (see our site Terms and Conditions for further details).

    Please also view our Terms and Conditions page establishing the use, disclaimers, and limitations of liability governing the use of this website.

    We will collect personal information by lawful and fair means and, where possible, directly from you, or otherwise with your knowledge or consent, such as when you access, browse, or use our website, request to receive communications or contact us to leave an enquiry, submit a supplier or owner/operator application, or when you otherwise provide us with any personal information (including at any OPD store).

    You may decline our requests for personal information, however, this may restrict your access to certain information across our website, and may mean we are unable to provide certain services to you.

    The information we collect from you may be used in one of the following ways (by way of example):

    • To assist you to use, or personalise your shopping experience on our website;
    • To process transactions, customer service requests, respond to inquiries, complaints or requests for our products and or services;
    • conduct our business and provide you with our products and services, and communicate with you regarding our business;
    • To administer a contest, promotion, survey or other site feature;
    • To send periodic emails, news, product and services information and general marketing and remarketing material which we believe may be useful to you;
    • complete other general business purposes, such as the maintenance, operation and improvement of our website and general business practices;
    • to collect any outstanding debt from you in connection with the provision of our goods and services; and
    • identify you for account management purposes and to complete credit reference checks.

    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested and will be held and or arranged by OPD for only as long as necessary to achieve the purposes for which we collected the personal information.

    Where we record or store personal information that we collect from you, we will take reasonable steps to ensure that such information is accurate, complete, up to date and kept secure using generally accepted standards of security. We hold personal information across various formats. These include electronic and physical forms, on servers, cloud-based storage, databases, and filing systems.

    The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

    If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

    Does OPD disclose any information to outside parties?

    Only specified Office Products Depot employees are able to access your personal data. The level of accessibility to your personal data is proportional to the job function that each team member performs.

    Certain information may be made accessible to other persons or body corporates engaged by Office Products Depot for or in relation to any of the purposes listed in "use of information" in our Terms and Conditions.

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. These third parties include manufacturers, suppliers, lawyers, accountants, credit reference providers, computer system and data services providers.

    In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

    We may also disclose your credit information, including account information, default information, repayment history and identification information to credit reporting agencies.

    We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety, any third party which disclosure is permitted or required under law, and any other party authorised by you. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. We may disclose aggregated shopper statistics, but none of these statistics will contain any information about identifiable customers and their individual shopping habits.

    How secure is my personal information?

    We are aware that you may be concerned about the privacy and confidentiality of your personal information.

    We have taken many steps - from both technical and systems perspectives - to ensure that your information is well protected, and a login name and password may be required to visit secure areas of our website. We recommend that you do not disclose your login ID and password to anyone, and you should ensure that your password is kept secure and cannot be discovered by anyone else.

    We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification.

    What is Office Products Depot policy on allowing me to view and update my personal information?
    Where your personal information may be readily retrieved, and subject to certain grounds of refusal set out in the Act, you have the right to request access to it and if applicable, shall have the right to request correction where required, by notice in writing to us at the address below. You are also able to access and change personal information held by Office Products Depot in the "User Profile" area.

    Does OPD use cookies?

    Yes, cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

    We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

    Third Party Links

    Occasionally, at our discretion, we may include or offer third party products or services on our website, and we provide them solely for your information and convenience. These third-party sites have separate and independent privacy policies which we suggest you review before you provide personal information. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we welcome any feedback about these sites.

    Your Consent

    By using our site, agreeing to our standard terms and conditions, or by otherwise providing us with your personal information, you acknowledge you have read and understood this Privacy Policy, agree to be bound by its terms and authorise the collection, storage, use, disclosure and retention of your personal information as set out in this Privacy Policy.

    Changes to The OPD Privacy Policy

    We may need to amend the terms of this Privacy Policy from time to time. We reserve the right to change this Privacy Policy and recommend you to check this page regularly for the latest version of this Privacy Policy.

    Applicable Law

    This Privacy Policy is governed by New Zealand law. Your personal information will be collected, used, stored, and disclosed in accordance with this Privacy Policy and New Zealand law. The courts of New Zealand have non-exclusive jurisdiction. This Privacy Policy does not limit or exclude any of your rights under the Act.

    Privacy Concerns, Questions or Complaints

    If you have any questions about this Privacy Policy and/or our handling of personal information or you believe that we have at any time failed to keep one of our commitments to you to handle your personal information in the manner required by the Act, please write to our Privacy Officer using the contact details below:

    Office Products Depot Limited

    Phone: 0800 OFFICE (633423)
    Address: 34 Barry's Point Road, Takapuna, Auckland, 0622, New Zealand

    Once we receive your complaint, we will respond to you within a reasonable period of time (within 20 working days). If you are still not satisfied, you can contact the Office of the Privacy Commissioner by:

    Phone: 0800 803 909 (from 8.30am to 5pm, Monday to Friday)

    Post: PO Box 10-094, The Terrace, Wellington, 6143


    This policy was last modified on 11 August 2021